Privacy Policy

We take your privacy very seriously. This Privacy Policy tells you, in broad terms, how we use personal information that we collect from your use of the domain (the ”Website”) and all sub-domains of the Website.

This Privacy Policy and the Terms and Conditions of Use (together the “Terms and Conditions”) apply to your use of the Website. Please read the Terms and Conditions carefully.

By proceeding with access to the Website you are deemed to have accepted the Terms and Conditions. If you do not agree with the Terms and Conditions, then please refrain from accessing or using the Website.

Any personal information you supply via the Website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy (see Your Personal Data and Your Legal Rights).

We may revise the Privacy Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

The Website has links to websites of other companies and to selected third party websites. Each company’s website will contain similar details to those set out below, but which may be more specific to their business and we recommend that you check these if you visit their websites. We also recommend that you check the terms and conditions and privacy statements on all external websites before using such websites.


The Website sends cookies to your computer from the site. Cookies are pieces of information that a website transfers to your computer’s hard disc for record keeping purposes. Cookies can make the Internet more useful to you because they contain information about your preferences on particular websites, which allows website owners to provide more useful features for their users. For more information on Cookies please visit

The Website uses cookies and tracking software to monitor customer traffic patterns and site usage in order to develop the design and layout of the Website to better meet the needs of visitors to the Website. This will include non-specific data such as mouse-movements and pages visited.

Should you wish to refuse to accept cookies or restrict the data that we collect through our tracking software, you can alter your cookies setting in your browser. However, if you choose to alter your cookies setting in your browser you may be unable to access parts of the Website.

What Information Do We Collect and How?

The personal information we collects through the Website may include details such as your name, e-mail address, postal address, telephone number and date of birth and bank or credit card details.

Personal information is collected on the Website:

    • via enquiry, registration, claim forms, feedback forms and forums;
    • when you purchase any of our products or services;
    • when you fill out a survey, or vote in a poll on this website;
    • through applications;
    • through feedback forms and web analytics tags;
    • and when you provide your details to us either online or offline.

We may also use cookies or similar technologies to collect website usage information. For further information, please see the section on Cookies above. In addition we may also collect IP addresses via a web analytics package.

What Will the Information We Collect Be Used For?

We may use the information we collect to send you information about our products and services and any other services described in our Website. We may also use the information we collect for analytical purposes and to assist us in improving our processes, products and services. We will also use information collected to safe-guard against fraud and money laundering. We are required to report details of some suspicious activities to the Serious Organised Crime Agency (“SOCA”).

If you provide personal information via the Website, you will be told what the information you provide will be used for before the information is submitted to us and you will have the chance to withhold or withdraw your consent for a use other than as listed above. We may send this information in confidence to companies within other companies acting on our instructions, including those outside of the European Economic Area.

Security of Personal Data

The Website will take all reasonable steps to ensure that any personal data that you provide via the Website is kept secure. Although we endeavour to protect your personal data, because of the nature of the Internet, we cannot guarantee the security of your data transmitted to the Website and any inward transmission of data is carried out at your own risk.